Privacy Statement Effective as of March 12, 2010
Compendium Software, LLC (“Compendium” or the “Company”) is committed to protecting the privacy of your information. This Privacy Statement describes Compendium’s information practices.
1. Web Sites Covered
This Privacy Statement covers the information practices of http://www.compendium.com (the “Web Site).
The Web Site may contain links to other web sites. Compendium is not responsible for the information practices or the content of such other web sites. The Company encourages you to review the privacy statements of other web sites to understand their information practices.
2. Personal Information Collected
Compendium offers a variety of services that are collectively referred to as the “Service.” Compendium collects information from individuals who visit the Web Site (“Visitors”) and individuals who register to use the Service (“Customers”).
When expressing an interest in obtaining additional information about the Service or registering to use the Service, Compendium requires you to provide the Company with contact information, such as name, company name, title, phone number, and email address (“Required Contact Information”). When purchasing the Service, Compendium requires you to provide the Company with financial qualification and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Service (“Billing Information”). Compendium may also ask you to provide additional information, such as company annual revenues, number of employees, or industry (“Optional Information”). Required Contact Information, Billing Information, and Optional Information are referred to collectively as “Data About Compendium Customers.”
As you navigate the Web Site, Compendium may also collect information through the use of commonly-used information-gathering tools, such as cookies and web beacons (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Web Site (such as the web pages viewed and the links clicked).
3. Use of Information Collected
The Company uses Data About Compendium Customers to perform the services requested. For example, if you fill out a “Contact Me” web form, the Company will use the information provided to contact you about your interest in the Service.
The Company may also use Data About Compendium Customers for marketing purposes. For example, the Company may use information you provide to contact you to further discuss your interest in Compendium, the Service, and to send you information regarding the Company and its partners, such as information about promotions or events.
Compendium uses credit card information solely to check the financial qualifications of prospective Customers and to collect payment for the Service.
Compendium uses Web Site Navigational Information to operate and improve the Web Site. The Company may also use Web Site Navigational Information in combination with Data About Compendium Customers to provide personalized information about the Company.
4. Web Site Navigational Information
Compendium uses commonly-used information-gathering tools, such as cookies and web beacons, to collect information as you navigate the Web Site (“Web Site Navigational Information”). This section describes the types of Web Site Navigational Information the Company may collect and how the Company may use this information.
There are two types of cookies: session-based and persistent-based. Session cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer.
If you have chosen to identify yourself to Compendium, the Company uses session cookies containing encrypted information to allow the Company to uniquely identify you. Each time you log into the Service, a session cookie containing an encrypted, unique identifier that is tied to your account is placed in your browser. These session cookies allow the Company to uniquely identify you when you are logged into the Service and to process your online transactions and requests. Session cookies are required to use the Service.
Compendium uses persistent cookies that only the Company can read and use to identify browsers that have previously visited the Web Site. When you purchase the Service or provide the Company with personal information, a unique identifier is assigned you. This unique identifier is associated with a persistent cookie that the Company places on your web browser. The Company is especially careful about the security and confidentiality of the information stored in persistent cookies. For example, the Company does not store account numbers or passwords in persistent cookies. If you disable your web browser’s ability to accept cookies, you will be able to navigate the Web Site, but you will not be able to successfully use the Service.
Compendium may use information from session and persistent cookies in combination with Data About Compendium Customers to provide you with information about the Company and the Service.
Compendium uses web beacons alone or in conjunction with cookies to compile information about Customers and Visitors’ usage of the Web Site and interaction with emails from the Company. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular web site tied to thewWeb beacon, and a description of a web site tied to the web beacon. For example, Compendium may place web beacons in marketing emails that notify the Company when you click on a link in the email that directs you to the Web Site. Compendium uses web beacons to operate and improve the Web Site and email communications. Compendium may use information from web beacons in combination with Data About Compendium Customers to provide you with information about the Company and the Service.
When you visit the Web Site, the Company collects your Internet Protocol (“IP”) addresses to track and aggregate non-personally identifiable information. For example, Compendium uses IP addresses to monitor the regions from which Customers and Visitors navigate the Web Site.
Compendium also collects IP addresses from Customers whey they log into the Service as part of the Company’s “Identity Confirmation” and “IP Range Restrictions” security features.
Third Party Cookies
From time-to-time, Compendium engages third parties to track and analyze non-personally identifiable usage and volume statistical information from individuals who visit the Web Site and use the Service. Compendium may also use other third-party cookies to track the performance of Company advertisements. The information provided to third parties does not include personal information. This Privacy Statement does not cover the use of third party cookies.
5. Public Forums, Refer a Friend and Customer Testimonials
Compendium may provide bulletin boards, blogs, or chat rooms on the Web Site. Any personally identifiable information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. Compendium is not responsible for the personally identifiable information you choose to submit in these forums.
Customers and Visitors may elect to use the Company’s referral service to inform friends about the Web Site. When using the referral service, the Company requests the friend’s name and email address. Compendium will automatically send the friend a one-time email inviting him or her to visit the Web Site. Compendium does not store this information.
Compendium posts a list of Customers and testimonials on the Web Site and may also post video Customer testimonials on the Web Site that contain information such as Customer names and titles. Compendium obtains the consent of each Customer prior to posting any information on such a list or posting testimonials.
You will be added to Compendium's email newsletter list only if you register to receive newsletters via a form on the Web Site. You may opt-out of receiving our newsletters by clicking on the opt-out link included in every email newsletter we send, or by contacting firstname.lastname@example.org.
7. Sharing of Information Collected
Compendium does not share, sell, rent, or trade personally identifiable information with third parties. Information submitted to us is only available to Compendium employees managing this information for purposes of contacting you or sending you e-mails based on your requesting information.
Compendium uses a third-party intermediary to manage credit card processing. This intermediary is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on the Company’s behalf.
Compendium reserves the right to disclose personally identifiable information of the Company’s Customers or Visitors if required by law or if the Company reasonably believes that disclosure is necessary to protect the Company’s rights and/or to comply with a judicial proceeding, court order, or legal process.
8. Communications Preferences
Compendium offers Customers and Visitors who provide contact information a means to choose how the Company uses the information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of the Company’s marketing emails. Additionally, you may send a request specifying your communications preferences to info@Compendium.com. Customers cannot opt out of receiving transactional emails related to their account with Compendium or the Service.
9. Correcting and Updating Your Information
The network administrator appointed by Customers may update or change individual registration information by editing their Account Settings record. A Network Administrator may update a user profile by logging in to http://www.Compendium with your Compendium username and password and selecting “Manage Users.” To update an organization’s information, please contact email@example.com. To update Billing Information or have your registration information deleted, please email billing@Compendium or call (317) 777-6100. To discontinue your account and to have information you maintained in the Service returned to you, please contact your Client Success Manager. Requests to access, change, or delete your information will be handled within 30 days.
10. Customer Data
Compendium Customers use the Service to create blogs and otherwise host data and information (“Customer Data”). Compendium will not review, share, distribute, or reference any such Customer Data except as provided in the Compendium Services Agreement, or as may be required by law. Individual records of Customer Data may be viewed or accessed only for the purpose of resolving a problem, support issues, or suspected violation of the Compendium Services Agreement, or as may be required by law. Customers are responsible for maintaining the security and confidentiality of their Compendium usernames and passwords.
Compendium uses robust security measures to protect Customer Data from unauthorized access, maintain data accuracy, and help ensure the appropriate use of Customer Data. When the Service is accessed using Internet Explorer version 6.0 or later, Firefox version 2.0 or later, or Safari version 3.0 or later, Secure Socket Layer (“SSL”) technology can protect Customer Data using both server authentication and data encryption. These technologies can help ensure that Customer Data is safe, secure, and only available to the Customer to whom the information belongs and those to whom the Customer has granted access. Compendium also implements an advanced security method based on dynamic data and encoded session identifications, and the Company hosts its Web sites in a secure server environment that uses firewalls and other advanced technology to prevent interference or access from outside intruders. Compendium also offers enhanced security features within the Service such as Role and IP based permissions that permit Customers to allow access for users via security settings as they deem necessary.
Because the Company uses the Service to maintain Data About Compendium Customers, this information is secured in the same manner as described above for Customer Data.
12. Legal Notices
Access to the Website is provided subject to the following terms and conditions. Please read these terms carefully as use of these sites constitutes acceptance of all of the following terms and conditions:
(a) Disclaimer of Liability. Neither Compendium nor any of its employees shall be held liable for any improper or incorrect use of the information described and/or contained herein and assumes no responsibility for anyone's use of the information. In no event shall Compendium or its employees be liable for any direct, indirect, incidental, special, exemplary, or consequential damages (including, but not limited to, procurement or substitute goods or Services; loss of use, data, or profits; or business interruption) however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of this system, even if advised of the possibility of such damage. This disclaimer of liability applies to any damages or injury, including but not limited to those caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence or under any other cause of action.
(b) Disclaimer of Warranties and Accuracy of Data. Although the data found using the Website have been produced and processed from sources believed to be reliable, no warranty, expressed or implied, is made regarding accuracy, adequacy, completeness, legality, reliability or usefulness of any information. This disclaimer applies to both isolated and aggregate uses of the information. Compendium provides this information on an "as is" basis. All warranties of any kind express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, freedom from contamination by computer viruses and non-infringement of proprietary rights are disclaimed. Changes may be periodically made to the information herein; these changes may or may not be incorporated in any new version of the publication. If you have obtained information from the Website from a source other than its website, be aware that electronic data can be altered subsequent to original distribution. Data can also quickly become out of date. It is recommended that careful attention be paid to the contents of any data associated with a file, and that the originator of the data or information be contacted with any questions regarding appropriate use. If you find any errors or omissions, we encourage you to report them using contact information provided herein.
(c) Disclaimer of Endorsement. In some instances, Compendium may distribute content sometimes supplied by third parties and users. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers, users, or others, are those of the respective author(s) or distributor(s) and do not necessarily state or reflect those of Compendium and shall not be used for advertising or product endorsement purposes. Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not constitute or imply its endorsement, recommendation, or favoring by Compendium.
(d) Policies for Individuals Under 13 Years of Age. Compendium is committed to complying fully with the Children's Online Privacy Protection Act. Accordingly, if you are under the age of 13,then you are not authorized to provide us with Data about Compendium Customers, and we will not use any such information in our database or other data collection activities. We appreciate your cooperation with this federally mandated requirement. Customers and Visitors are cautioned that the collection of personal information volunteered by children on-line or by e-mail will be treated the same as information given by an adult and may be subject to public access.
(e) Choice of Law. Construction of the disclaimers above and resolution of disputes thereof are governed by the laws of the State of Indiana. The laws of the State of Indiana, U.S.A. shall apply to this Website and all data therein. By use of this Website and any data contained therein, the Customer or Visitor agrees that use shall conform to all applicable laws and regulations and user shall not violate the rights of any third parties.
(f) Indemnity. You agree to indemnify and hold the Company its parents, owners, members, subsidiaries, affiliates, any related companies, suppliers, licensors and partners, and the officers, directors, managers, members, employees, agents and representatives of each of them harmless, including costs, liabilities and legal fees, from any claim or demand made by any third party due to or arising out of (i) your access to or use of the Website including any data or content therein, or (ii) your violation of this Privacy Statement. The Company reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of the Company. The Company will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.
(g) Severability and Reformation. If any part or parts of this Privacy Statement is held to be invalid or unenforceable, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provisions and the remaining parts will continue to be valid and enforceable.
(h) Waiver. If the Company does not exercise or enforce any legal right or remedy which is contained in this Agreement, or which the Company has the benefit of under applicable law, that shall not act as a formal waiver and those rights shall still be available to the Company.
(i) Survival of Terms. The provisions of this Section 12 shall indefinitely survive and remain binding upon and for the benefit of the parties, their successors and permitted assignees.
13. Changes to this Privacy Statement
Compendium reserves the right to change this Privacy Statement. Compendium will provide notification of the material changes to this Privacy Statement through the Web Site at least thirty (30) business days prior to the change taking effect.
14. Contacting Us
Questions regarding this Privacy Statement or the information practices of the Web Site should be directed to Compendium Privacy by clicking here or by mailing Compendium Privacy, 55 Monument Circle, Suite 1400, Indianapolis, IN 46204.